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Trust & safety

Indivio Policies

We believe in complete transparency. Our policies are designed to protect both riders and hosts, ensuring a premium, worry-free mobility experience in Varanasi.

Terms of Use

Last Updated: July 2026

1. Agreement to Terms

Welcome to Indivio. By accessing or using our self-drive car and bike rental platform, you agree to comply with and be bound by these Terms of Use. Please read them carefully before making any reservations. If you do not agree to these terms, you may not use our services.

2. Rider Qualifications & Verifications

To rent and operate any vehicle through Indivio, you must satisfy the following criteria:

  • Be at least 21 years of age at the time of booking.
  • Hold a valid, original Indian Driving License (Laminated/Smart Card) appropriate for the vehicle category booked. Learner permits or digital copies are not accepted.
  • Successfully complete our client-side license verification procedure prior to key handover.
  • Maintain a clean driving record free of major offenses or suspensions in the past 12 months.

3. Rental Period & Handover

The rental period begins at the pickup time specified in your booking confirmation and ends at the return time.

  • Grace Period: We allow a maximum 30-minute grace period for pick-ups. Delayed pick-ups exceeding 2 hours without notification may lead to automatic cancellation with no refund.
  • Condition Check: The rider must perform a visual inspection of the vehicle alongside our partner representative, recording any existing damage or scratches in the checklist before departing.

4. Speed Limits & Over-Speeding Penalties

Safety is our highest priority. To protect our community and vehicles, all cars and bikes are equipped with real-time GPS telemetry:

Maximum Speed Limit Capped:80 km/h

Exceeding the speed limit of 80 km/h triggers an in-vehicle alarm and registers an infraction.

  • 1st Violation: Warning Alert (System SMS).
  • 2nd Violation: ₹500 penalty.
  • 3rd Violation: ₹1,500 penalty and immediate termination of booking with no refund of the security deposit.

5. Prohibited Activities

The vehicle must NOT be used for any of the following activities:

  • Driving under the influence of alcohol, drugs, or intoxicating substances.
  • Racing, off-roading, stunting, drifting, or commercial passenger transport (ridesharing).
  • Sub-leasing, lending, or letting unauthorized friends operate the vehicle.
  • Carrying hazardous, illegal, or contraband items in violation of local laws.