Cancellation & Refund Rules
Last Updated: July 2026
1. Booking Cancellation Policy
Cancellation fee structures are determined based on the time elapsed before your scheduled booking start:
Before 24 Hours
Free Cancellation
100% refund of the booking amount.
Between 2 & 24 Hours
50% Cancellation Fee
50% refund of the booking amount.
Less than 2 Hours
No Refund (100% Fee)
No refund is issued for late cancel or no-show.
2. Security Deposit Refund Flow
Refunds for security deposits are handled automatically:
- Initiation: Once you return the vehicle and our partner completes the condition check, the refund is triggered instantly via our gateway partner.
- Processing Timeline: It typically takes 3 to 5 business days for the amount to reflect in your source account, depending on your bank's clearance cycles.
- Deductions: Any penalties (e.g., speed violations, fuel shortfalls, late return fees) will be deducted directly from the security deposit before the refund is executed.
3. Fuel & Kilometer Usage Rules
Please note our rules regarding mileage and fuel refilling:
- Extra Fuel: The vehicle must be returned with the same fuel level as received during pickup. No refunds or credits are issued for returning the vehicle with excess fuel.
- Unused Kilometers: In the event of early return or under-run (driving fewer kilometers than the limit allocated in your package), we do not provide refunds or adjustments.
4. Breakdowns & Operational Issues
If a vehicle encounters a mechanical failure or breakdown not caused by rider negligence:
- We will arrange a replacement vehicle of a similar category immediately.
- If a replacement is unavailable, we will issue a full refund for the remaining rental period.
- Riders are refunded any approved repair costs incurred, provided they are supported by physical tax invoices and pre-approved by our support team.