Question 1

What qualifications and documents are required to rent a vehicle?

Accepted Answer

You must be at least 21 years old and hold a valid, original Indian Driving License (Laminated/Smart Card) appropriate for the vehicle category. Digital copies, learner permits, and photocopies are strictly not accepted. For identification, you will need to provide an Aadhaar Card or Passport. Verification is completed online prior to pickup.

Question 2

Can I book a vehicle if I hold an international driving license?

Accepted Answer

Yes, international tourists can book vehicles by providing a valid International Driving Permit (IDP) alongside their country's original driving license and passport with a valid tourist visa.

Question 3

How far in advance should I book my vehicle?

Accepted Answer

To ensure availability, especially during peak seasons in Varanasi (festivals like Dev Deepawali, Shivratri, or winter tourist months), we recommend booking at least 7 to 10 days in advance.

Question 4

Can I extend my booking period during the trip?

Accepted Answer

Yes, extensions are allowed subject to vehicle availability. You must request an extension via our support line at least 3 hours before your scheduled return time. Extension hours are billed at our standard hourly tariff rates.

Question 5

What payment options are available, and how is the deposit handled?

Accepted Answer

We support major credit/debit cards, UPI, NetBanking, and mobile wallets through secure gateways. We offer two booking options: 'Pay ₹99' (pay ₹99 online to lock the dates, and the rest at pickup) or 'Pay Full' (100% online payment). The security deposit (₹3,000 for bikes, ₹5,000 for cars) is held during booking and released upon safe vehicle return.

Question 6

How long does it take to receive my security deposit refund?

Accepted Answer

We initiate security deposit refunds instantly upon vehicle inspection at return. Depending on your bank's settlement cycle, it typically takes 3 to 5 business days for the amount to credit back to your original payment method.

Question 7

What is your booking cancellation and refund policy?

Accepted Answer

We offer 100% refund for cancellations made at least 24 hours prior to booking start time. Cancellations between 2 and 24 hours before start time incur a 50% fee. No refunds are issued for cancellations made within 2 hours of booking start or for no-shows.

Question 8

Where can I pick up the vehicle, and do you offer doorstep delivery?

Accepted Answer

You can pick up your vehicle for free at our central Varanasi Station Hub. We also offer premium doorstep delivery and pick-up services to hotels, homestays, and Lal Bahadur Shastri International Airport (VNS) for a distance-based convenience charge.

Question 9

How do airport deliveries work?

Accepted Answer

If you select airport delivery, our representative will meet you at the airport terminal parking lot with the vehicle at your scheduled arrival time. Flight status tracking is monitored to adjust for any delays.

Question 10

What happens if I return the vehicle late?

Accepted Answer

We offer a 15-minute grace period. Late returns beyond 15 minutes are charged at standard hourly rates + an additional late penalty of ₹200/hour for bikes and ₹500/hour for cars, to compensate the next customer who has reserved the vehicle.

Question 11

What is the speed limit, and are there penalties for over-speeding?

Accepted Answer

To ensure rider safety, all vehicles are equipped with real-time GPS telemetry with speed limits capped at 80 km/h. Exceeding 80 km/h triggers an in-vehicle warning. A second violation incurs a ₹500 fine, and a third violation will terminate the booking with no refund.

Question 12

Is comprehensive insurance included in the booking price?

Accepted Answer

Yes, all rentals include comprehensive commercial vehicle insurance. In case of an accidental collision, your maximum liability is capped at your security deposit amount, provided speed limits and rental terms were followed.

Question 13

What is your fuel policy?

Accepted Answer

We operate on a 'Like-to-Like' fuel policy. The vehicle will be delivered with a certain fuel level, and you are expected to return it with the same level. No refunds or adjustments are provided for returning excess fuel.

Question 14

What happens in case of a breakdown or mechanical fault?

Accepted Answer

In the rare event of a mechanical issue, contact our 24x7 helpline immediately. We will dispatch roadside assistance or a replacement vehicle. If a replacement is unavailable, we will refund the remainder of your booking period.

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