1. Introduction to Indivio

Indivio is a hyper-local delivery platform dedicated to serving the vibrant community of Nirmali, Bihar, and expanding to other tier-three cities. Our mission is to bridge the gap between local shops, restaurants, and residents through technology. This policy outlines how we handle data and the standards we expect from our partners and users.

2. Information for Android App Users

To provide the best delivery experience in Nirmali, our Android app requires access to your precise location. This allows our 'Indivio Riders' to find your home quickly, even in areas without standard house numbering. We collect your phone number for OTP verification, ensuring your account is secure.

3. Restaurant & Shop Partner Standards

Every partner on Indivio is a pillar of the local economy. To ensure customer trust, partners must agree to:

• Food Quality: All food must be prepared fresh and meet high hygiene standards. The use of stale ingredients or substandard oil is strictly prohibited.
• Packaging: Partners must use high-quality, spill-proof, and tamper-evident packaging. For food items, hot and cold items should be packed separately.
• Handover Process: Orders must be handed over to the rider within the promised prep time to ensure hot delivery.
• Accurate Pricing: The prices on the Indivio app must match the shop's actual prices. Any discrepancy may lead to partner suspension.
• Cleanliness: Shops and kitchens must be open for periodic inspection by the Indivio quality team.

4. User Guidelines & Data Privacy

We value your trust. We collect your name, order history, and address to facilitate deliveries. We use this data to:

• Deliver your orders from local Nirmali shops to your doorstep.
• Provide customer support via call or chat.
• Keep you updated on new offers in your city.

5. Delivery Terms in Tier-3 Cities

Understanding the local terrain of Bihar, we strive for 30-45 minute deliveries. However, during heavy rains, floods, or local festivities, delivery times may vary. We request patience from our users while we ensure the safety of our riders.

6. Security & Transparency

Your data is stored securely in the cloud. We do not share your personal phone number with third parties, except for the delivery rider assigned to your specific order. All payments are processed through secure gateways like UPI, which is the preferred method in Bihar.